Refund policy

Return and Refund Policy

At VitoNature, we want you to be happy with your purchase.

Changed your mind?
If you change your mind about your purchase, please contact us within 14 days of receiving your order. Where applicable, eligible items should be returned unused, unopened and in their original condition.

For food products and oils, we cannot accept returns of products that have been opened or unsealed where they cannot be resold for food safety or hygiene reasons.

Damaged, faulty or incorrect items
If your order arrives damaged, faulty, or you receive the wrong product, please contact us as soon as possible. We will arrange an appropriate solution, which may include a replacement or refund.

Please provide your order number and, where possible, photographs of the product and packaging.

Refunds
Approved refunds will be made to the original payment method. Refunds for eligible cancelled orders will be processed in accordance with applicable UK consumer law.

Your statutory consumer rights are not affected by this policy.

How to contact us
For returns or refund enquiries, please contact us through our Contact page or by email at the contact email address provided on our website.